🔁 Refund & Exchange Policy — Rasa Gold

Last Updated: [19 April 2026 ]

At Rasa Gold, all our products are prepared upon order. As such, we maintain a strict policy to ensure quality and fairness for both parties.

1. No Refund Policy

All orders are non-refundable and non-cancellable once payment has been made and order is confirmed.

This is because:

• All cakes and products are made-to-order
• Ingredients and production are prepared in advance

2. Order Amendments

We understand that plans may change.

For any amendments (such as delivery date, collection date, or minor order changes):

• A minimum of 2 working days notice is required before your scheduled date
• All changes are subject to availability

If your amendment results in a balance amount:

• It will be issued as a store voucher
• Voucher validity: 3 months from issue date
• Voucher is non-transferable and non-refundable

3. Change of Delivery / Collection Date

• Changes must be requested at least 24 hours in advance
• Requests can be made via WhatsApp / Instagram / email (with order number)
• Approval is subject to available slots

4. Damages During Delivery

We take extra care in packaging to ensure your products arrive in good condition.

However:

• We are not liable for damages caused during third-party delivery or courier handling
• Minor shifts, smudges, or softening may occur due to transport conditions

For best experience, we recommend:

• Self-collection where possible
• Handling cakes with care upon receiving

5. Incorrect or Incomplete Orders

Please inspect your order upon receiving.

If you experience:

• Wrong item received
• Missing items

Kindly contact us immediately on the same day of delivery/collection.

⚠️ Complaints made after 24 hours will not be accepted.

6. Contact Us

For any inquiries or assistance, please contact:

Rasa Gold Customer Service
📍 Kuching, Sarawak
📞 [0126566337]
📩 [rasagoldb@outlook.com]

Operating Hours:
Everyday except Malaysia Public Holiday

10AM - 6PM