🔒 Privacy Policy  Rasa Gold

Last Updated: [19 April 2026]

Rasa Gold (“we”, “us”, or “our”) operates this website and store to provide you with our products and services. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect personal information when you interact with our website, including:

Personal Information

  • Name
  • Phone number
  • Email address
  • Billing and shipping address

Order & Transaction Information

  • Products purchased
  • Payment details and transaction history

Device & Usage Information

  • IP address
  • Browser type and version
  • Pages visited, time spent, and interaction data

This includes data automatically collected when you browse our site (“Log Data”).

2. How We Collect Your Information

We collect information:

  • Directly from you (when you place an order, contact us, or sign up)
  • Automatically through cookies and website analytics
  • From service providers (payment gateways, delivery partners, platform providers)

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Arrange delivery and logistics
  • Communicate with you regarding your purchase
  • Provide customer support
  • Improve our website and shopping experience
  • Send updates, promotions, or marketing (only if you opt in)
  • Ensure security and prevent fraud

4. Sharing Your Information

We do not sell your personal information.

We may share your data with trusted third parties only when necessary, including:

  • Payment providers (e.g. Billplz, Stripe, etc.)
  • Courier and delivery services
  • Website and e-commerce platforms (e.g. EasyStore / Shopify-like systems)
  • Service providers supporting our business operations

All third parties are required to handle your data securely.

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Enhance your browsing experience
  • Analyze traffic and improve performance
  • Personalize content and recommendations

You may disable cookies through your browser settings.

6. Data Security

We take reasonable steps to protect your personal information.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent for marketing communications

To make a request, please contact us directly.

8. Third-Party Links

Our website may contain links to third-party platforms (such as TikTok Shop or social media).
We are not responsible for their privacy practices.

9. Data Retention

We retain your information only as long as necessary to:

  • Fulfill your orders
  • Comply with legal obligations
  • Resolve disputes and enforce policies

10. Updates to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Rasa Gold (Borneo) Sdn. Bhd
📍 Kuching, Sarawak
📞 [0126566337]
📩 [rasagoldb@outlook.com]

Our Promise
We treat your personal information the same way we treat our recipes — carefully crafted, protected, and never shared unnecessarily.